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The Lunchbox Club

Frequently asked

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Delivery

Where do you deliver?expand_more
We currently deliver across Perth. We're rapidly expanding our routes - enter your postcode at checkout to see if we're in your neighbourhood yet!
What time will my lunches arrive?expand_more
Lunches are delivered between 5:00 AM and 7:30 AM every Monday morning, ensuring they are ready for the school run. You'll receive a text notification once the box has been safely placed.
How are the lunches kept fresh?expand_more
Our boxes are lined with compostable thermal insulation and include non-toxic gel ice packs that keep ingredients at a safe, chilled temperature for up to 12 hours from delivery.

Subscription

How do I pause, skip, or cancel?expand_more
Total flexibility is our promise. Just log into your dashboard before Friday at 11 PM to skip the following week, pause for a holiday, or cancel your subscription entirely. No lock-in contracts, ever.
Can I pause during school holidays?expand_more
Absolutely! Just log into your dashboard and tap 'Pause Subscription' before school holidays or summer breaks. No need to plan ahead - pause and resume whenever it suits you.

Food & Allergens

Are meals nut-free?expand_more
Yes, 100%. Our kitchen is a certified nut-free environment. We take cross-contamination extremely seriously to ensure every child is safe.
Can I see the ingredients in each meal?expand_more
Yes! Every meal on our weekly menu lists its full ingredients along with nutrition tags, so you always know exactly what's going into your child's lunchbox.

Still need help?

We're here for you

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Email us

[email protected]

call

Call us

1800 555 123

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